Servetel Communications - Gurgaon, India

Toll-Free numbers are also known as 1800 numbers. They are an amazing tool from enhancing customer service and thus customer retention. Toll free numbers are numbers used by businesses to let their customers reach the business for free. The charges of the call are incurred by the receiving party i.e. the company being called instead of the calling party i.e. the customer. Thus, unlike traditional phone numbers, toll-free numbers do not put the burden of call charges on the pockets of the customers and help businesses increase their call inflow.

Interactive Voice Response (IVR) system is a telephony system that is used by businesses to handle their calls. It can be understood as a recorded voice system that interacts with the callers through numeric and voice inputs. The IVR system answers the calls and presents a pre-defined list of menu options for the callers. The system is beneficial for both the customer and the business. Using the system the callers can quickly access the desired information. On the other hand, it helps businesses save money, improve customer satisfaction and represent the business as an established brand.